Shipping

Last updated: October 16, 2026

Thank you for shopping with MORANE. Here's how and when your order gets to you.

Free shipping on every order

Standard shipping is free on all orders, with no minimum spend.

Processing time

Most orders are processed and handed to the carrier within 1–5 business days. Orders placed on weekends or public holidays start processing the next business day.

Made-to-order pieces, such as our evening gowns, need extra production time. This is stated on the product page (usually 2–5 weeks before shipping).

Delivery time

Our pieces ship from our partner warehouses, mostly overseas. After your order ships, delivery to the United States usually takes about 7–15 business days. In total, please allow around 2–3 weeks from ordering. A few items ship from US warehouses and arrive sooner.

Delivery times are estimates, not guarantees. Customs checks, weather, peak seasons and carrier delays can occasionally add time.

Multiple items

If you order more than one item, they may ship separately and arrive on different days. You won't pay any extra shipping for this.

Tracking

When your order ships, you'll get an email with a tracking number. It can take 2–5 days for tracking to show updates while the package moves between carriers.

Shipping destinations, duties and taxes

The countries we ship to are shown at checkout. If a carrier asks you to pay a customs charge on a US order, please contact us before paying and we'll sort it out. For orders outside the US, any import duties or taxes charged by your country are your responsibility.

Address accuracy

Please double-check your shipping address at checkout. We're not responsible for orders sent to an incorrect address entered by the customer. If you spot a mistake, email us within 12 hours and we'll try to update it before the order is processed.

Lost or delayed packages

If your tracking hasn't updated for 10 days, or your order hasn't arrived within 30 days of purchase, email us with your order number and we'll investigate with the carrier. If a package is confirmed lost, we'll send a replacement or a full refund.

If tracking shows your package as delivered but you can't find it, check with neighbours and your local post office first, then contact us within 7 days.